Refund policy

Return & Refund Policy

Thank you for shopping at THORNHILL ROAD INVESTMENTS LIMITED. We take great pride in delivering high-quality home furniture, including storage ottomans, storage benches, console tables, and sofa tables. If you are not completely satisfied with your purchase, we are here to help.

Key Policy Overview

  • Legal Business Name: THORNHILL ROAD INVESTMENTS LIMITED

  • Customer Support Email: [email protected]

  • Return Warehouse & Address: G426 Dean Clough Mills, HX3 5AX, HALIFAX, GB

  • Official Website: http://bzjicz-bs.myshopify.com

  • Standard Return Window: 30 Calendar Days from delivery date

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, un-assembled (or disassembled back into its original state), and in the same condition that you received it.

  • It must be in the original packaging, complete with all protective materials, hardware packs, screws, and assembly instruction manuals.

  • You must provide a receipt or valid proof of purchase.

2. How to Start a Return

To initiate a return, please contact us at [email protected] with your order number and photos of the product and packaging.

If your return is accepted, we will send you full instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Damages, Defects, and Order Issues

Please inspect your order upon delivery. Due to the weight and size of furniture items (such as sofa tables and heavy storage ottomans), transit damage may occasionally occur.

If your product arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing [email protected] with:

  • Clear photos of the outer shipping box.

  • Clear photos/videos showing the damaged component, scratch, or hardware defect.

We will immediately evaluate the issue and arrange a free replacement component, product exchange, or full refund.

4. Return Shipping Fees

  • Defective, Damaged, or Wrong Items: THORNHILL ROAD INVESTMENTS LIMITED will cover all return shipping costs or provide a prepaid return label.

  • Customer Preference / Change of Mind Returns: If you return an item due to personal preference (e.g., wrong size selection or changed mind), you will be responsible for paying actual return shipping fees.

5. Refunds Process

Once your returned item is received and inspected at our warehouse (G426 Dean Clough Mills, HALIFAX), we will notify you of the approval status of your refund.

Upon approval, your refund will automatically be credited to your original payment method within 5 to 10 business days. Processing times may vary depending on your financial institution.

Company Contact:

THORNHILL ROAD INVESTMENTS LIMITED

Address: G426 Dean Clough Mills, HX3 5AX, HALIFAX, GB

Email: [email protected]